Digital Transformation of a Major Alberta Distribution Company
Major Industrial Distributor, Alberta · Distribution & Logistics
20%
Increase in profits
↓
System downtime incidents
↑
Customer satisfaction scores
↑
Operational data visibility
Overview
Frequent system outages were costing an Alberta industrial distributor customers and revenue. AltaCom replaced their legacy infrastructure with cloud platforms, SAP Business One ERP, and a modern communications stack — eliminating downtime and driving a 20% profit increase.
The Challenge
Frequent system downtimes caused productivity losses and direct revenue impact from missed orders
Outdated legacy systems were unreliable, inefficient, and unsupported by vendors
Lack of real-time operational visibility made management decisions reactive instead of data-driven
Poor customer service quality from infrastructure failures was eroding client relationships
The Solution
Infrastructure Modernization
Decommissioned aging on-premises infrastructure and migrated to enterprise cloud platforms
Deployed SAP Business One ERP to unify operations, inventory, and financial data
Implemented real-time performance monitoring to identify and resolve issues proactively
Modernized communications with a VoIP phone system across all locations
Change Management & Adoption
Developed and delivered a digital skills training program for all staff levels
Managed change resistance through phased rollout and continuous communication
Provided hypercare support during cutover to ensure smooth day-one operations
“The new systems have significantly improved our operational efficiency and customer service quality. We have seen a noticeable increase in profits.”
— CEO, Major Industrial Distributor, Alberta
Client Details
Client
Major Industrial Distributor, Alberta
Industry
Distribution & Logistics
Service
Digital Transformation
Solutions Used
Get similar results
Book a free assessment and see what AltaCom can do for your Calgary business.
Book Free Assessment