VoIP Phone Systems in Calgary

VoIP (Voice over Internet Protocol) routes your phone calls over the internet instead of traditional copper telephone lines. This means lower costs, more features, and the ability to take your business number anywhere — desk phone, softphone app on your laptop, or mobile app on your cell phone. Traditional PBX systems are hardware-heavy, expensive to maintain, and lack the flexibility modern businesses need. A hosted VoIP system eliminates the hardware entirely — your phone system lives in the cloud, managed by AltaCom.

Hosted VoIP for Calgary businesses typically costs $20 to $50 per user per month depending on the platform and features required. This compares to $80 to $150+ per user per month for traditional PBX when you factor in hardware, maintenance, and per-minute charges. Most AltaCom clients see 40 to 60 percent reduction in their total phone costs after switching. We provide a detailed cost comparison as part of our free assessment.

Yes. Number porting transfers your existing phone numbers to the new VoIP system. AltaCom manages the entire porting process — you keep your numbers and your clients notice no interruption. The porting process typically takes 5 to 10 business days for Canadian numbers. We run your old and new systems in parallel during the transition to ensure zero downtime.

Good hosted VoIP platforms include automatic failover. If your internet connection goes down, calls can automatically forward to mobile numbers or an alternate line. AltaCom configures failover rules as part of every deployment. We also recommend a secondary internet connection for businesses where phone uptime is mission-critical — we can assess and provide that as well.

Yes. Microsoft Teams Phone (Direct Routing or Calling Plans) is one of the options we deploy and manage for clients already on Microsoft 365. It integrates your business phone number directly into the Teams app, so your team makes and receives calls within Teams on desktop or mobile. For businesses already paying for Microsoft 365, Teams Phone can be a very cost-effective option. We evaluate it alongside other platforms and recommend what fits your situation.