IT Services for Transportation & Logistics Companies in Alberta

Yes — and this is something we've done for Alberta transportation companies. Dispatch VoIP is different from a standard business phone system. We configure call queues so multiple inbound calls are held and distributed to available dispatchers in order, hunt groups so calls ring through a list of dispatchers until answered, automated attendants for after-hours routing, and mobile apps so dispatchers can take calls on their phones when working remotely. We use Microsoft Teams Phone or dedicated VoIP platforms depending on your operation's size and requirements.

The Canada Digital Adoption Program was a federal government initiative that provided grants and advisory support to help small and medium-sized Canadian businesses adopt digital technology. AltaCom worked with Alberta transportation companies through CDAP to assess their current technology, identify modernization opportunities, and implement solutions — often including cloud infrastructure, remote work tools, and cybersecurity improvements. While the CDAP grant program has concluded, the modernization work we completed through it gave those companies a meaningful competitive advantage in operational efficiency and resilience.

Azure Virtual Desktop (AVD) hosts your dispatch software, TMS, and all other applications in Microsoft's cloud rather than on local computers in your office. Dispatchers log in from any device — a laptop at home, a tablet at a remote yard, or their regular office workstation — and get the same full desktop experience with access to all their tools. From a security standpoint, no company data ever sits on the local device; everything stays in Azure. For transportation companies, this means your dispatch operation isn't tied to one building. If your office has a power outage, flooding, or any other disruption, dispatchers can be up and running from a different location within minutes.

Dispatch operations often run outside standard 9-to-5 hours, and IT problems don't wait. AltaCom provides 24/7 monitoring on dispatch-critical systems — if a server, network connection, or VoIP system shows signs of failure, we're alerted automatically and respond before it becomes a full outage. For after-hours critical issues, our managed IT clients have access to emergency support. We also implement redundancy where it matters most — backup internet connections, cloud-hosted phone systems that survive office outages, and tested recovery procedures for dispatch software environments.