The AltaCom Approach
We follow a structured, repeatable process that eliminates surprises, builds trust, and delivers measurable outcomes for every Calgary business we serve. Trusted by businesses across Calgary and Alberta.
Our Philosophy
IT that works for your business — not the other way around
Most IT providers are reactive. They wait for things to break, then charge you to fix them. AltaCom is built differently — we prevent problems before they happen, align technology to your business goals, and measure our performance against outcomes that matter to you.
Since 2011, we've refined a five-phase engagement model that works whether you're a 10-person professional services firm or a 200-person manufacturer. The process is the same. The pace adapts to you.
The Process
Five phases, zero surprises
Free IT Assessment
Week 1We start with a no-obligation audit of your current environment — network infrastructure, endpoint security, backup posture, Microsoft 365 configuration, and compliance gaps. You receive a written report with prioritized findings and a recommended roadmap, regardless of whether you engage us.
Deliverables
- Network & endpoint audit report
- Security gap analysis
- Prioritized roadmap
- Fixed-price proposal
Onboarding & Documentation
Weeks 2–3Our onboarding team documents every system, account, and vendor relationship in your environment. We deploy our RMM agent and security stack across all endpoints, configure monitoring, and establish your IT asset register — all without disrupting your team's day.
Deliverables
- Full IT asset register
- RMM & monitoring deployed
- Security stack installed
- Helpdesk portal provisioned
Proactive Management
OngoingOnce onboarded, our team monitors your environment 24/7. We resolve most issues before you notice them — patching vulnerabilities, responding to alerts, managing tickets, and keeping your systems current. Monthly reports keep you informed without overwhelming you with technical detail.
Deliverables
- 24/7 monitoring & alerting
- Patch management
- Unlimited helpdesk
- Monthly executive report
Quarterly Business Reviews
Every 90 daysEvery quarter, your dedicated account manager presents a QBR covering ticket trends, security posture, upcoming renewals, and a refreshed technology roadmap. We align IT investments to your business objectives — not the other way around.
Deliverables
- Ticket & performance review
- Security posture update
- Budget & renewal planning
- Roadmap refresh
Continuous Improvement
OngoingTechnology and threats evolve. So do we. Our security team continuously updates threat signatures, tests backup recovery, runs phishing simulations, and identifies opportunities to modernize your stack. Long-term clients see compounding improvements in uptime, security posture, and per-seat cost.
Deliverables
- Annual security reviews
- Backup recovery testing
- Technology modernization
- Cost optimization
Our Principles
What we believe about IT services
We act as your team, not a vendor
AltaCom engineers understand your business context — your people, systems, and goals. We don't just close tickets; we solve the underlying problems.
Security is never optional
Every client receives baseline security — EDR, email filtering, and dark web monitoring — included in the base package. Security is not an add-on at AltaCom.
Transparent, fixed-price contracts
No hourly billing surprises. No scope creep. One predictable monthly fee covers everything defined in your service agreement.
Technology serves your business
We never recommend technology for its own sake. Every investment we propose has a clear business justification and measurable outcome.
You always reach a human
Our helpdesk is staffed by Calgary-based engineers — not offshore call centres or automated bots. When you call, someone who knows your environment answers.
No long-term lock-in
We earn your business every month. Our agreements are structured fairly, and we document everything so you're never held hostage by tribal knowledge.
Calgary & Alberta