IT Support Technician
About the Role
AltaCom is looking for IT Support Technician for our Town of Drumheller, our upcoming office, who is enthusiastic about providing excellent on-site technical assistance to our clients! You will be expected to work with end users ranging from entry level to C-level executives with queries related to the supported software, hardware and computing platforms in a professional and courteous manner!
Requirements
Provide technical assistance and support for computer systems, software, hardware, and networks.
Provide technical assistance and support for A/V Systems
Deliver exceptional customer service via phone, email, or in person.
Install, configure, and maintain computer hardware, software systems, printers, and network equipment.
Troubleshoot and resolve technical issues to minimize downtime.
Assist users in effectively utilizing hardware and software systems.
Monitor system performance and conduct maintenance.
Microsoft 365 User Account Management
Participate in the improvement and redesign of software solutions.
Maintain accurate records of IT support requests, resolutions, and inventory.
Qualifications & Skills
Qualifications:
Diploma/Degree in IT-related programs
Valid driving license.
Authorization to work in Canada
Experience:
2+ Years of hands-on experience.
Preferred Skills:
Quick learner.
Good understanding of Microsoft 365.
Good understanding of IT Security fundamentals.
Good networking and hardware setup knowledge.
Experience in customer support and troubleshooting IT issues.
Strong communication and problem-solving skills.
About the Company
AltaCom is a team of passionate IT Professionals, committed to empowering businesses with top-tier Managed IT Services, Professional Services, and comprehensive Cyber Awareness Training.
If you love the thrill of solving complex problems, if you have a burning entrepreneurial spirit and if you want to bring leading technology to Canadian business, then we want to hear from you.